How CRM Can Help You Outperform National Arts Industry Revenue Benchmarks

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In economic news, we sometimes hear that the arts aren’t doing so well. So, how can your arts organization defy this trend and become a sustainable entity for years to come? I have three letters for you: CRM.

More Than 550 Arts Marketers to Convene in Seattle at Americans for the Arts’ National Arts Marketing Project Conference

November 9-12 at The Westin Seattle Hotel

Monday, November 5, 2018

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Americans for the Arts and The Seattle Office of Arts & Culture will host the annual National Arts Marketing Project Conference at The Westin Seattle in Seattle, Washington on November 9-12, 2018. The largest gathering of arts marketers in the country, the conference is a critical forum for arts marketers to discuss the newest and most important marketing tools, the rapidly shifting demographics and behaviors of consumers, as well as how arts and culture organizations can best remain relevant in a time of flux and uncertainty. 

Should You Be Letting It Go?

As I was preparing for my presentation at the upcoming National Arts Marketing Project Conference, I interviewed a number of bloggers, digital media experts, marketers, and influencers to get their take on the highs and lows of using social influencers to promote your products and experiences. 

Social Media in an Arts Marketer’s Promotional Toolkit

Social media has become a bona fide and critical component of the customer path to purchase—and arts marketers are taking advantage, successfully using social media to make their organizations more relatable, promote upcoming shows or exhibits, and gain memberships with special announcements and behind-the-scenes content.

Engaging the Deaf/disability community: A Marketer’s Exploration

My recent foray into professional arts marketing shows me that there’s much we can learn from each other on ways to link historically overlooked and disenfranchised communities with the mainstream theater communities who want to invite them in.

Expanding Audience Connections

Arts organizations often find a delicate balance in planning a season that generates necessary revenue and attendance, while still being driven by a meaningful purpose. The ultimate goal is to provide opportunities rooted in a place of purpose, guided by your mission, that have the ability to reach a largest possible range of individuals.

Striving for Positive Change through Arts Programming

An honest, unreserved commitment to community collaboration brings healing and positive growth. If your arts organization feels like their outreach and engagement is not as successful as they had hoped, remember these four key approaches to bring you back to the root of meaningful arts programming. 

Get to Know Your Audience: A Human-Centered, Data-Driven Approach

To communicate effectively, it really helps to know who you’re communicating with. As an arts marketer communicating on behalf of an organization, audience research is one of the most important tools we have to understand who our audiences are and what they want.

The Case for Comprehensive Marketing Planning; and/or, Know Your Consumer—or Else

Comprehensive marketing planning will help you know your consumers better, which will help you maintain deeper connections and relationships with them. The process, while rigorous, provides the best way forward to understanding all the issues surrounding marketing efforts.

The Arts Experience and Reducing Audience Churn

If you could attract neophyte audience members and get them to return by buying them a glass of wine, wouldn’t you do it? And if it was even easier to get them to the next step, becoming regulars—say, all it took was greeting them by name—wouldn’t you do that?

Taking Down Practical Hurdles

Try taking a youngster to a museum. It’s not easy. Where will you put the stroller? What about the crackers and the Cheerios? Such practical thoughts, and others like them, run through the minds of people who are interested in participating in the arts—but haven’t yet committed.

The Road to Participation: Countering Misperceptions

Reviewing theoretical and data-driven research, along with practical experiences from arts organizations over the past 10 years, The Wallace Foundation and its partners have developed a much better understanding of the reasons people choose to go, or not to go, to an arts performance or exhibition. The decision is not a simple case of yes or no.

Getting your Priorities Straight

Every new season at a performing arts organization is like a road trip to a new destination. We’re experienced enough after taking these trips for years to know how to prepare and what to pack. But since the trip changes every year, there are still plenty of adventures (and challenges) to be had. 

The Room Where It Happens

The individuals who are in the room when decisions are made can make all the difference to the following weeks and months of labor to build brand, engage the community, and develop future audiences.  Here are a few helpful hints for you to make the case why marketing should be “in the room” to influence positive outcomes.

The More Arts Marketing Changes, The More it Stays the Same

While the arts marketing landscape changes, and the methods are changing with them, some things will stay the same. This week, read tips, thought-provoking questions, and “lessons learned” from a broad range of professionals in our arts marketing blog salon. 

Customer Retention is Broken. Here's How to Fix It.

Content sponsored by Spektrix.

For arts organizations, retaining customers means building a core audience who are loyal, will take risks with you and in general are easier to sell to. These customers are also more likely to support your organization with donations.

Memphis to Host Nearly 500 Arts Marketing Professionals at Americans for the Arts’ National Arts Marketing Project Conference

Wednesday, November 1, 2017

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Americans for the Arts and ArtsMemphis will host the annual National Arts Marketing Project (NAMP) Conference in Memphis, Tennessee, November 10-13, 2017. The largest gathering of arts marketers in the country, the conference is a critical forum for arts groups to discuss the rapidly changing demographics and behaviors of U.S. consumers, as well as how arts and culture organizations can remain relevant in the era of consumer control. 

Arts and Cultural Solidarity

For many artists, making art is a coping mechanism to find inner calm and some kind of understanding about a confusing, chaotic world. So how might art heal our world? How might the artist become the healer?

Questions to Begin a Conversation about (Re)Designing Your Organization for Equity

As we approach the upcoming National Arts Marketing Project Conference in Memphis, I’m excited to enter a new conversation about the possibilities for our sector that can be unlocked by embracing a designer’s mentality to address the critical need to diversify our audiences, our leadership, and our organizations.

Please, Do Your Own Facebook Advertising

Facebook’s changes suggest a general direction towards offering incentive for DIY advertising. Anyone who can send an email, shop on Amazon, or navigate around a basic spreadsheet can learn Facebook advertising basics by launching a campaign in under an hour.

A Perspective on Accessibility

I’ve long held that audiences with disabilities, including deaf audiences, would benefit from being considered from a marketing perspective and understood from a multi-cultural standpoint, rather than a strictly legal requirement/service perspective.

Engaging a Mid-Size Community with Digital Content

When you work for a non-profit arts organization outside of a metropolitan area, it’s easy to fall into the mindset that what works for the big organizations won’t work for you—even when you know your mission is BIG.

This is Not Your Grandmother’s Arts Scene.

Or maybe it is? Or maybe it isn’t. The challenge that arts marketers face is navigating the changing landscape and being mindful of the identity and personality of the organization balancing against welcoming the whole community.

Passion Project, Public Resource

There is always a gap to fill. I took my frustration with the job hunt and turned my personal solution into a public resource for my sector.

Our voice is strong and vital—let’s use it!

Arts marketers, this is our call to stand up and to use our powers for good. If there’s not a higher purpose to communicating about the arts, what's the point in filling up a building with people?

The Arts in Austin Need our Commitment and Support at this Critical Time

Austin’s title as the Live Music Capital of the World is just the tip of the iceberg when it comes to the value of the arts here. It is a city where you can explore the work of designers, painters, sculptors, writers, photographers, filmmakers, dancers and musicians, at any time of year, any day of the week, in a variety of venues. Creativity, however expressed, is something to be treasured, but we can take it for granted at the same time we’re worried about losing it. At this critical time, we must commit to the arts and support what we love about Austin.

The Stories of National Arts and Humanities Month

National Arts and Humanities Month is a celebration of the creative work that reaches and translates our stories to communities across the country. The month-long celebration represents a collective collaboration between Americans for the Arts, local arts agencies, artists, and individuals to build an archive of creative actions and give individual and community stories a national platform.

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